Fr. Barron's thoughts on the recent poll of lapsed Catholics.
The meat of his commentary here lines up very nicely with what we were all struck by a couple of years ago reading Card. Dolan's book about the priesthood (joy, kindness, availability). I would quibble about the phrase "customer relations;" parishioners aren't customers in any sense, and the relationships that ought to pertain among them, and between them and parish leaders, are significantly different than any commercial relationships we could think of. Yet he's quite right about there being a relationship, and about the need to follow up accordingly.